Executive summary
Exec Summary
Target Operating Model (TOM) expert and Third-Party Risk Management (TPRM) transformation leader with 14 years' experience in complex, regulated financial services. My strongest contribution is designing future-state operating models and translating policy, standards and regulatory requirements into practical procedures, roles, governance, controls, technology workflows and performance measures.
I have led third-party and agent-bank lifecycle redesign across onboarding, due diligence, ongoing monitoring, Enhanced Due Diligence, oversight, remediation and QA. For TPRM delivery, my platform and workflow experience includes an in-house agent due-diligence build and SWIFT KYC Registry integration, complemented by Fenergo KYC/CLM, Napier AML and ORAC/GRC-enabled control workflows.
I am a passionate problem solver. My ability to hyperfocus helps me absorb complex information, see patterns, dependencies and failure points others can miss, and choose the shortest, most controlled path from current state to target state. I connect cross-workstream impacts while retaining the operational detail needed for procedures people can actually use.
Most recently, I led operating-model design and remediation uplift on a c.£120m FCA Section 166 programme at Barclays. I also design and implement controlled AI automation with clear ownership, QA, independent review and human fallback, and I build business continuity and exit considerations into target-state design rather than treating them as afterthoughts.
Professional experience
Experience
Barclays
Oct 2022 – Mar 2026
S166 Operating Model Design Lead & Senior Delivery Lead (Contractor, Director-level scope)
Led all design elements of a three-year, c.£120m FCA Section 166 remediation across 13 work streams. Brought on for financial crime and regulatory control expertise alongside programme management; progressed to design lead. Delivery Lead for Business Banking and Private Bank Wealth.
| Capability | What I delivered | Direct impact |
|---|
| Section 166 remediation: TOM, policy, procedures & control uplift |
| TOM, policy, standards and procedure designTarget Operating Model | - Designed phase-specific target operating models, governance frameworks, role and accountability definitions, programme-wide standards, communications and SOPs.
- Worked with Audit, Risk, Compliance, Finance, Technology and Consumer Duty so policy, evidence and controls were embedded in delivery; defined stages, ownership, dependencies, escalation routes and performance measures.
| - 13 work streams
- 150+ PMs and BAs trained
|
| Change control diagnosis and rebuildChange Control & Governance | - Diagnosed a mismatch between ORAC/GRC records and offline programme documentation; integrated change control, tracking and the delivery plan into one traceable control system.
- Designed forward-looking MI using SharePoint, Power BI, ORAC/GRC, advanced Excel and Power Query.
| - Up to 40% fewer change-control inconsistencies
- Up to 80% less manual reporting
|
| Validation, assurance, closure & PMO |
| Validation methodology and remediation upliftControl Design & Assurance | - Authored pass/fail criteria and mapped delivery components and work packages back to regulatory findings.
- Co-designed assurance and validation with Internal Audit and Second Line.
| - 1,200+ components mapped
- 50%+ validation uplift
|
| Submission and closureRegulatory Remediation (S166) | - Designed closure packs, execution procedures, attestation and submission controls, regulatory response workflows and standardised Request for Information templates.
- Reported to have been offered an Internal Audit role at Barclays on the strength of the work.
| - 3 of 3 phase evidence packs accepted first time
|
| Central PMO and Board reportingPMO, Vendor & Commercial | - Ran programme-wide PMO oversight and Board and FCA-facing management information.
- Trained seven Delivery Leads in governance and regulatory reporting standards.
| - 520+ governance meetings
- 30,000+ programme hours under PMO oversight
|
Simply Solved Ltd (previously Caitlin Taylor Limited)
2017 – Present
Founder & Transformation Consultant
Established 2017 and developed alongside banking engagements; full-time focus since March 2026. Trading identities have included Born to Rise (coaching and training) and Structured Success (freelance consulting).
| Capability | What I delivered | Direct impact |
|---|
| Operating model design · business systems · methodology |
| Musketeers Security operating model and business systemsTarget Operating Model | - Redesigned the operating model around the end client, the central coordination layer and specialist security providers, then translated it into working business systems: website, CRM, lead capture and sales funnel.
- Designed data handling with UK GDPR considerations and added cyber-governance requirements to the operating approach.
| |
| Methodology, AI automation and software implementationAI Automation & Controlled Delivery | - Developing ACON® (Agile Controls): a governance-led project management methodology and template toolkit linking mobilisation, governance, planning, change control, evidence, reporting, SOPs, BAU transition, business continuity and exit planning.
- Designed and implemented a 14-agent AI automation system with defined hand-offs, QA gates, independent review and human fallback, now being packaged as downloadable SaaS. Four months of intensive self-directed AI study, including authoring a plain-English user handbook for Claude.
- Designed and recorded a 115+ module training library and built the full technology stack solo.
| - 115+ training modules
- 18+ founders across 6 countries
|
Excelian (Luxoft)
Dec 2019 – Jun 2020 · Jan 2021 – Sep 2021
Senior Project Consultant → Senior Consultant, Financial Crime Technology Implementation & Vendor PMO
Two assignments either side of the pandemic interruption. Entered technology implementation with first-hand AML, sanctions, KYC/KYA and in-house build experience, able to judge what the vendor platforms could do against what each regulated client needed.
| Capability | What I delivered | Direct impact |
|---|
| Fenergo (KYC/CLM) North America · Napier (AML) Africa |
| Fenergo implementationTechnology & Systems Change | - Completed extensive Fenergo KYC/CLM training; supported client-side implementations for two US asset managers, defining bespoke phases across Discovery, Planning, Execution and Closure.
- Translated KYC and remediation requirements into implementation governance, delivery controls and process design.
| - 2 US asset manager implementations
|
| Napier implementation, vendor and commercial governancePMO, Vendor & Commercial | - Managed Napier vendor delivery for the African market, translating AML and sanctions requirements into implementation governance and process design.
- Negotiated statements of work, service level agreements and ramp-up rate cards; owned project charters, purchase orders and vendor onboarding, and oversaw regional PMs and third-party delivery through daily and fortnightly governance forums.
| |
| Governance, visibility and BA academyTraining & Capability Build | - Produced project scorecards, governance documents and escalation routes; trained regional PMs and supported requests for information and proposals.
- Designed, recorded and delivered a Business Analyst training academy used across Singapore, Australia, New York, Ukraine and India.
| - 200+ trained across 5 countries
|
Santander UK
Jul 2020 – Dec 2020
Client Service Consultant, Client Management Services
Onboarding assignment completed during the pandemic interruption between Excelian assignments.
| Capability | What I delivered | Direct impact |
|---|
| Client onboarding & KYC/CDD coordination |
| Onboarding coordination and intake designFinancial Crime (AML / KYC) | - Coordinated onboarding across booking entities, products and jurisdictions; the link between clients, Front Office, Client Due Diligence, Financial Crime, Quality Control and Escalations.
- Designed a standardised intake and triage process on SharePoint with complexity-based escalation, approval governance and QA controls where no repeatable multi-client format existed.
| |
National Australia Bank
Jan 2018 – Jul 2018
Senior Consultant, Complaints Capture Remediation Project (via SMC Executive Pty Ltd)
Functional role: Programme Manager, enterprise remediation design. Melbourne.
| Capability | What I delivered | Direct impact |
|---|
| Enterprise remediation: current state to target operating model |
| Current-state assessment and target-state designRegulatory Remediation | - Led current-state assessment, requirements gathering and mobilisation across 12 work streams, mapping 20+ processes in Visio and analysing process, system, policy, ownership and hand-off gaps.
- Designed the target-state operating model and implementation roadmap across people, process and technology; the proposal projected a 15% operating-cost and 45% operational-risk reduction but was not implemented due to budget constraints.
| - 12 work streams
- 20+ processes mapped
|
J.P. Morgan
Oct 2015 – Jul 2017
Associate, Market Infrastructure Management, Global Standards & Delivery Analyst
Functional role: Project Manager and AML/KYC Onboarding Officer, Agent Bank and Correspondent Banking, CIB Operations. Recruited back to J.P. Morgan with KYC/AML subject-matter expertise to implement and remediate Know Your Agent processes in Network Management.
| Capability | What I delivered | Direct impact |
|---|
| TPRM / KYA end-to-end remediation: agent bank due diligence |
| TPRM lifecycle and operating model redesignThird-Party Risk Management (TPRM) | - Led current-state gap analysis across onboarding, ongoing due diligence, Enhanced Due Diligence and third-party / agent oversight; designed and implemented the future-state agent-bank TPRM operating model with Compliance, Regulatory, Audit, Validation and QA.
- Translated policy, regulatory and risk requirements into onsite due-diligence documentation, jurisdictional procedures, SOPs, governance and a risk-based EDD and escalation approach.
| |
| TPRM platform and workflow implementationTechnology & Systems Change | - Managed scope, requirements, Agile build, testing, training and rollout for an in-house agent due-diligence platform, directing a small offshore solution team in India and consolidating fragmented tools and workflows.
- Supported workflow and data integration between the internal KYC repository and the SWIFT KYC Registry.
| - SWIFT KYC Registry integration delivered
|
| Quality assurance and validationControl Design & Assurance | - Stood up maker-checker, QA and validation controls for agent due-diligence files and co-led design, training and rollout of the QA and Validation function.
| - QA and maker-checker function established
|
Standard Chartered Bank
Apr 2015 – Oct 2015
Intelligence Analyst, High Risk Client Account (Grade 7), Financial Crime Compliance
- Analysed risk metrics, Suspicious Activity Reports, non-compliant transactions, adverse media and emerging typologies; produced tactical and strategic intelligence products, typology reports and briefing notes for senior management.
- Identified patterns across customer, transaction and sanctions data, maintained monitoring dashboards, and applied prior PM/BA experience to improve SAR-informed reporting processes, SOPs and control steps. New financial-crime risk metrics introduced.
J.P. Morgan
Mar 2014 – Apr 2015
Associate, AML Compliance Officer and Project Manager / Business Analyst, Financial Crime Compliance
- Established operational processes, reporting and templates for a newly formed AML team; built transaction-monitoring processes and management reporting, turning frontline weaknesses into system-improvement requirements.
- Performed enhanced due diligence and onsite reviews for higher-risk correspondent and private-bank clients; researched money-laundering networks and typologies using open-source and dark-web research, with continue/exit recommendations.
J.P. Morgan
Sep 2012 – Mar 2014
Corporate Development Program, Operations Graduate Rotations, Base Metals
- Two rotations with the same project management team: half the time completing confirmations and settlements and half remediating the same back-office systems, which gave first-hand knowledge of failure points before requirements were designed. Expanded into the wider trade lifecycle: trade, confirmation, payment, settlement and payout.
- Gathered requirements, mapped processes and produced project plans, governance, reporting scorecards, test cases, training and desktop procedures; coordinated testing with Technology and Operations through Agile delivery.
Professional certifications
Certifications
ACAMSCAMS (Certified Anti-Money Laundering Specialist)
APMG InternationalAgilePM Foundation & Practitioner
PRINCE2Practitioner
Agile / ScrumFoundation & Practitioner
The Coaching InstituteBusiness, Mindset & Executive Coaching (two-year programme)
Curriculum designOnline study
In progressAI and SaaS certifications
